Everything You’d Like to Know

Yes — delivery is free on all orders, Australia-wide.

For most locations in Australia, delivery takes around 7–12 business days, with an extra 1–3 days for processing.

We’ll send tracking as soon as your order enters processing — so you can follow every step.

Live further out? If you're in a regional or remote area (like parts of QLD, NT, or WA), delivery can take a little longer depending on your local courier. But we’ll keep you updated the whole way through.

In rare cases, if an item is damaged during transit, your order may be automatically returned and re-sent. If that happens, we’ll let you know right away — and make sure it arrives safely.


During periods of high demand, like our current promotion, delivery may take a little longer — but we’ll always keep you in the loop.

Most orders arrive on time — but occasionally, life gets in the way.

A few common reasons:

• Couriers are especially busy
  
• You’re a little further out, and couriers need a touch more time
  
• We’re shipping during a high-demand period
  
• A shipment was returned for safety and is being resent
  

Whatever the reason, we’ll keep you informed. And if you’re unsure — just reach out. We're happy to check for you.

Every EQUILO glass is crafted and packaged in Europe — primarily in Italy — then sent from one of our fulfilment hubs, depending on your location.

For Australian orders, this is usually our Asia-Pacific warehouse, allowing for faster and more sustainable shipping — while still ensuring the same high standard of care and protection.

No matter where your parcel starts, the glass inside always begins with true craftsmanship.

Each EQUILO glass is carefully wrapped and placed in its own recyclable box — by hand, in Europe. Once packaged, it stays in that same protective case until it reaches your door.

We avoid re-boxing or extra handling, so you receive your glass just as it left the maker’s hands — protected and ready to pour.

Depending on stock location, items are sometimes sent in separate shipments.

If something seems missing, it’s likely on the way in another parcel.

Still unsure? Just let us know — we’ll happily take a look.

We take great care to protect each glass — but in rare cases, accidents can happen in transit.

If your glass arrives damaged, just email us a photo within 48 hours of delivery.

We’ll send you a replacement at no extra cost, and make sure the experience ends on a good note.

Yes — if you change your mind, you can return your order within 30 days.

Just make sure the glass is unused and in its original packaging. Once we receive it, we’ll issue a full refund.

First, check your spam or promotions folder.

If it’s been over 24 hours and still no sign, just email us — we’ll resend it straight away.